Customer experience associate

The Customer Service Associate will be the first point of contact for customers — handling inquiries, resolving issues, and ensuring a smooth and positive experience across all communication channels (phone, WhatsApp, email, and social media).

This role is perfect for someone who is friendly, organized, and passionate about helping people while representing a tech-driven brand.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via calls, emails, and social media.
• Assist customers with product information, order placement, payments, and returns.
• Handle complaints and resolve issues efficiently while maintaining brand tone and empathy.
• Track and follow up on customer orders, repairs, and deliveries.
• Record customer interactions, feedback, and recurring issues in the CRM system.
• Collaborate with the sales and technical teams to ensure smooth customer journeys.
• Gather feedback and suggest process improvements to enhance the customer experience.
• Support marketing and customer engagement initiatives (e.g., after-sales check-ins, satisfaction surveys).

Qualifications & Skills