Beauty and Wellness Lead

A Beauty and Wellness Lead in the skin care and supplements at doveypharma limited will serve as an customer-facing role, providing expert advice on products, recommending personalized solutions, and driving sales through demonstrations and consultations. Responsibilities include maintaining a welcoming sales environment, educating clients on ingredients and applications, handling sales and customer follow-up, and potentially managing inventory or participating in store events.

Key Responsibilities

Customer Consultation :

Provide personalized advice and recommendations on skincare, cosmetics, and supplement products based on a client's complexion, needs, and preferences.

Product Expertise :

Explain product details, including ingredients, application methods, and benefits for skin health and wellness.

Sales and Customer Experience :

Focus on providing an exceptional customer experience from approach to closing the sale and following up with the client to build loyalty.

Product Demonstrations :

Conduct live demonstrations of products to show their effectiveness and application techniques.

Sales Management :

Handle sales, process returns, and maintain a balanced cash register to support store goals.

Store Presentation :

Maintain a clean, tidy, and welcoming selling area to enhance the customer environment.

Key Skills

Customer Service Orientation :

A strong ability to provide exceptional customer service and build client relationships.

Product Knowledge :

Familiarity with a wide range of skincare, cosmetic, and wellness products, including their ingredients and benefits.

Communication Skills :

The ability to clearly explain product features and benefits and engage effectively with customers.

Sales Acumen :

Skills in selling products, processing transactions, and contributing to sales