Job title : Retail Sales & Customer Service Associate
Job Location : Nairobi Deadline : May 05, 2025 Quick Recommended Links
- Jobs by Location
- Job by industries
The Retail Sales & Customer Service Associate is responsible for providing excellent customer experiences, driving product sales, handling cash transactions, and supporting daily retail operations. The role is crucial in promoting physiotherapy and rehabilitation products to walk-in customers, responding to their needs with a consultative approach, and managing store-level activities including POS operation, inventory display, and basic administrative tasks. Must have experience in a retail sales role, preferably in health, wellness, or pharmaceutical sectors.
Key Responsibilities :
Customer Service & Sales
Welcome customers professionally and guide them through product options based on their needs (e.g., pain, injury, mobility).Demonstrate deep understanding of our client physiotherapy and rehabilitation products.Build rapport and offer after-sales advice.Upsell and cross-sell related products to maximize customer value.Handle customer inquiries, concerns, and product returns professionally.Cash Handling & POS Operations
Accurately process all cash and card sales using POS systems.Manage daily float and secure all transactions.Maintain and reconcile the cash register at the end of the day.Ensure safe handover of deposits to the accounts team or bank.Store Operations & Inventory Management
Assist in visual merchandising and display of products.Monitor and report on stock levels and ensure timely replenishment.Ensure that retail shelves and promotional stands are clean, tidy, and well-stocked.Coordinate with the warehouse for stock requests.Marketing & Promotions
Distribute promotional materials and support in-store campaign execution.Promote loyalty programs and ensure customers understand benefits.Post updates or promotions to social media platforms when required.Support with promotional events or health-themed days in-store.Administrative Support
Maintain accurate customer records and log interactions.Assist in preparing sales reports and daily summaries.Track and report customer feedback for service improvement.Collaborate with the internal admin and procurement team for retail needs.Requirements
Required Qualifications & Experience :
Diploma or Degree in Business Administration, Marketing, Retail Management, or related field.Minimum 2 years in a retail sales role, preferably in health, wellness, or pharmaceutical sectors.Proficiency in Microsoft Office tools and POS systems.Knowledge of inventory systems (e.g., Odoo) is an advantage.