Virtual Assistant - Africa

Location : Remote (Work from Home)

Schedule : 8-5 Mon-Fri (PST;CST;EST)

Compensation : $1,200 USD per month

ABOUT THE COMPANY

We operate in the residential and consumer services industry, offering a combination of solutions such as property improvement, home maintenance, and customer-focused programs. Our mission is to provide reliable, high-quality services that bring value to households and communities, while ensuring smooth operations and outstanding client support.

ROLE DEFINITION

We are looking for a full-time Virtual Assistant with a hybrid focus : 50% on customer service and 50% on administrative support. This position will be a key role in daily operations, ensuring smooth communication with clients while also providing essential support to management and sales staff.

WHO ARE WE LOOKING FOR

A professional, detail-oriented, and proactive individual who can balance both client-facing interactions and back-office tasks. The ideal candidate is tech-savvy, comfortable handling multiple platforms, and can manage priorities independently.

RESPONSIBILITIES

1. Customer Service (50%)

• Respond to customer inquiries via phone, email, SMS, and live chat.
• Qualify potential clients using provided scripts and document lead information in the CRM.
• Schedule and confirm appointments, ensuring optimized calendar coordination.
• Manage follow-ups with customers, including feedback collection and review requests.

2. Administrative Support (50%)

QUALIFICATIONS

Requirements