IT Support Specialist

We are looking for an IT Support Specialist to join our team in Tatu City to support our Call Center operations . In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.

As an IT Support Specialist, you will provide technical assistance to users and / or business teams through phone support, face-to-face interaction, and office-based troubleshooting. Knowledge of end-user support, telecommunication systems, and infrastructure support is essential to keeping us on the cutting edge.

Responsibilities

• Act as the first line of support for all IT-related inquiries and issues from staff members.
• Install, diagnose, and resolve hardware, software, and network connectivity issues.
• Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.
• Assess potential risks and technical challenges and propose mitigation methods.
• Ensure the Call Center’s IT environment complies with company security guidelines.
• Investigate and resolve escalated support requests from end-users.
• Support IT components such as networking, telecommunication systems, and security services.
• Adhere to operational, configuration, and other policies and procedures as instructed.
• Log and document all user queries, issues, and solutions in line with troubleshooting procedures.
• Provide global support independently and / or in collaboration with the team during respective time zones to ensure continuous follow-the-sun support for Global IT Operations.

Qualifications