It Jobs in Kenya

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It • Kenya

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IT Support Specialist

Tatu CityTatu City, Kiambu County, KE

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In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.As an IT Sup...Show more

IT Presales Consultant with German

EUROPEAN DYNAMICSKE

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Are you a highly motivated .IT Presales Consultant fluent in German.You will have the flexibility to work from any of our offices or fully remotely (preferably within the EU).Develop sound understa...Show more

Identity Access Management - System Administrator

Spotter AIKenya

We are looking for an experienced.Identity Access Management - System Administrator.The ideal candidate will have strong hands-on experience with.Active Directory administration.This role is critic...Show more

Junior Account Manager, East Africa at Eskimi

JobWebKenyaKenya

ESKIMI is a media company with 3 main products: multiplatform mobile social network with 22+ million users mobile programmatic platform with M+ unique monthly reach in Africa and mobile billing pla...Show more

Social Media Manager

Carry1stKE

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Carry1st helps game studios unlock growth across Africa and the Middle-East by making it easy for players to buy and enjoy digital content using the payment methods they already trust.We’ve also bu...Show more

Data Center Technician Kenya Onsite

RM Staffing B.V.Nairobi City, 30, KE

Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations.We provide hosting space, future-proof upgrades, and 24/7 support through...Show more

Systems Engineer (DevSecOps) at Summit Recruitment and Search

JobWebKenyaKenya

Summit Recruitment & Search was established in to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Ken...Show more

Group Head of IT

CIC GroupNairobi, KE

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About Us CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial ...Show more

Project Manager (POSM & Print)

Point. Your Marketing Investment PartnerNairoba, Kenya, KE

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply.Working to deliver on time, in budget and at the right quality to enable maximum custo...Show more

Chief Financial Officer

Mercury Hampton LtdNairobi, Nairobi, Kenya

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Chief Finance Officer – Ex-Pat Opportunity.Strategic Growth Partner to the CEO.This business needs a CFO who can tell them not just what they spent, but whether it was worth it.Someone who gets exc...Show more

Brand Growth Operator (Content + AI + Social + Paid)

ScalesourceKE

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Brand Growth Operator (Content + AI + Social + Paid).We are not hiring a social media manager.We are not hiring someone to “post content.We are hiring someone to help us go from.If that excites you...Show more

Influencer Talent Manager (Remote)

RIZZULTKenya

Students, high school seniors, aspiring influencers.Parents, stay-at-home moms and dads looking for flexible income.Office workers, finance specialists, healthcare workers, IT specialists.Construct...Show more

IT Infrastructure Manager

SnaphuntKenya

We are looking for an experienced IT Infrastructure Manager to oversee, maintain, and improve the organization’s IT systems and infrastructure.The ideal candidate will have 4+ years of professional...Show more

IT Infrastructure Manager

Odixcity ConsultingKenya

Chief Technology Officer

Green.EarthKE

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If you’ve ever wanted to run your own startup, but skip the zero-to-one chaos:.You don’t have to build a startup from scratch.You get one that already works, and you take it the rest of the way.Gre...Show more

Sports Assistant at Alupe University College

JobWebKenyaKenya

Alupe University College (AUC), which is a Constituent College of Moi University, is one of the newest University Colleges in the Country.It was established through the Alupe Legal Order Gazette No...Show more

Systems Administrator at NCBA Group

JobWebKenyaKenya

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management...Show more

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IT Support Specialist

Tatu CityTatu City, Kiambu County, KE

30+ days ago

Job type

Quick Apply

Job description

We are looking for an IT Support Specialist to join our team in Tatu City to support our Call Center operations. In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.

As an IT Support Specialist, you will provide technical assistance to users and/or business teams through phone support, face-to-face interaction, and office-based troubleshooting. Knowledge of end-user support, telecommunication systems, and infrastructure support is essential to keeping us on the cutting edge.

Responsibilities

Act as the first line of support for all IT-related inquiries and issues from staff members.
Install, diagnose, and resolve hardware, software, and network connectivity issues.
Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.
Assess potential risks and technical challenges and propose mitigation methods.
Ensure the Call Center’s IT environment complies with company security guidelines.
Investigate and resolve escalated support requests from end-users.
Support IT components such as networking, telecommunication systems, and security services.
Adhere to operational, configuration, and other policies and procedures as instructed.
Log and document all user queries, issues, and solutions in line with troubleshooting procedures.
Provide global support independently and/or in collaboration with the team during respective time zones to ensure continuous follow-the-sun support for Global IT Operations.

Qualifications

Bachelor’s degree in IT, Computer Science, or a related field, or 3+ years of equivalent job experience.
Experience supporting IT infrastructure, including phones, networks, printers, and desktop systems.
Experience operating with VDI (AVD preferred).
Familiarity with LAN, WLAN, and virtual networking (CCNA or equivalent is a plus).
Experience with M365, DNS, and mail flow.
Experience working within an ITIL Framework.
Strong experience configuring, assessing, and troubleshooting VoIP solutions (Teams, Genesys, Polycom).
Ability to identify trends and risks and make proactive recommendations.
Attention to detail, excellent organizational skills, creativity, and out-of-the-box thinking.
Excellent communication and problem-solving skills and the ability to work under pressure.