Credit Controller

We are looking for a Credit Controller.This is a critical role in sustaining the pharmaceutical company financial state by ensuring timely collection of receivables, minimizing bad debts, and maintaining strong relationships with patients, insurers, and corporate partners

Roles and Responsibilities include.

1. Credit Management & Collections

Monitor and manage the hospital’s accounts receivable portfolio, ensuring payments are received within agreed timelines.

Initiate follow-up actions on overdue accounts via phone, email, and formal correspondence.

Develop and implement strategic collection plans for aging debts, while maintaining professionalism and empathy.

2. Billing & Invoice Verification

Collaborate with billing officers and accounts staff to validate and reconcile invoices before submission to clients and insurers.

Ensure timely generation and dispatch of invoices to patients, insurance providers, and corporate clients.

Investigate and resolve invoice disputes, errors, and billing discrepancies.

3. Insurance & Corporate Account Coordination

Liaise with insurance companies to track claim submissions, approvals, denials, and payment timelines.

Follow up on rejections and incomplete claims to ensure reprocessing or resubmission.

Maintain strong working relationships with insurance contacts and corporate account managers.

4. Account Reconciliation & Adjustments

Reconcile the accounts receivable ledger to ensure all payments, credits, and write-offs are accurately captured.

Process adjustments, refunds, or credit notes where applicable.

Generate debtor aging reports segmented by patient, insurer, and corporate partner.

5. Reporting & Compliance

Prepare daily, weekly, and monthly reports on collections, outstanding balances, and recovery rates.

Identify high-risk accounts and recommend appropriate debt recovery actions or provisions.

Ensure compliance with financial policies, internal controls, and healthcare industry billing regulations.

6. Internal Stakeholder Engagement

Work closely with the billing, finance, front office, and customer service teams to address and resolve payment issues.

Support audits and internal reviews related to receivables and credit risk management.

Participate in finance meetings and provide insights to improve the receivables cycle.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Professional qualifications such as CPA Part II or higher are a distinct advantage.

Minimum of 3 years’ experience in credit control, debt collection, or receivables management — preferably within a hospital, health insurance, or medical services environment.

Proficiency in Excel and accounting / ERP systems.

Familiarity with hospital billing systems and insurance claim cycles is essential.