Travel Consultant

Job Title : Tour Consultant – Inbound Safari Specialist

Location : Nairobi, Kenya

Company : Beyond the Plains Safaris

Employment Type : Full-Time

About Us :

Beyond the Plains Safaris is a leading Destination Management Company (DMC) based in Nairobi, specializing in tailor-made safari experiences across Kenya and Tanzania. We’re passionate about showcasing the best of East Africa through expertly planned, immersive, and personalized travel experiences.

Job Summary :

We are looking for a knowledgeable, customer-focused Tour Consultant to join our growing team. You will be responsible for crafting safari itineraries, responding to client inquiries, managing bookings, and providing pre- and post-sale support. The ideal candidate is enthusiastic about African travel, detail-oriented, and thrives in a fast-paced, client-focused environment.

Key Responsibilities :

Respond to inbound safari inquiries via email, phone, and online platforms

Design customized safari itineraries based on client preferences and budgets

Prepare accurate quotations and travel documentation

Liaise with suppliers (lodges, camps, guides, transport providers) to confirm bookings

Manage reservations, payments, and client follow-ups

Provide excellent customer service before, during, and after the trip

Keep up-to-date with destinations, properties, and safari trends

Meet monthly sales and conversion targets

Maintain accurate client and booking records in CRM or booking systems

Requirements :

Minimum 2 years of experience in a similar tour consultant or safari planning role

Strong knowledge of East African safari destinations (Kenya and Tanzania a must)

Excellent written and spoken English; additional languages a plus

Experience using reservation systems, travel CRMs, or itinerary builders