Job Title : Card Product Specialist
Term : 12 months
Client Location : Nairobi, Kenya
Division : Cards
Reports to : Head of Cards / CEO
Relevant Experience : Card Payments, commercial card, MPGS, XB send, card operations.
Mandatory Requirements :
- Based in Nairobi
- 10-15 years experience in card payments business.
PURPOSE OF JOB
Client is seeking to drive card business growth and strategy i.e. Debit and credit card, commercial credit card, MPGS, XB Send. Client needs a resource to be able to manage the card business portfolio and support go-to market strategy of the card products.
TASKS
Core Responsibilities and Accountabilities
P&L accountability, monitor revenues, costs and profits on monthly and quarterly basisInitiate and run sales and marketing activities in collaboration with channel, marketing and IT teams e.g.o Customer acquisition activities
o Campaigns and promotions
o Tactical initiatives that would increase revenues of the bank and reduce costs
Monitor card portfolio health e.g. card transaction approval rates, growth in spend, credit limit utilization, pricing, etc. and take necessary action to remediate negative trendsMonitor scheme costs and compliance issues and ensure efficient cost managementWork to establish systems and processes to ensure efficient running of the card business from a fraud, operations and sales perspective (this will require working with various functional teams in the organization)Identify acquisition opportunities focusing on cross-sell for the short-termDesign the ideal campaigns based on an understanding of the client capabilities and prioritiesBuild business cases to facilitate internal buy-in and approvalsCoordinate campaign execution and troubleshoot any issues that may come upWork with client and internal teams to define new products and optimal CVPHelp build product business case and help obtain internal and external approvals for launchProgram manage new product launch by coordinating across all stakeholdersReport on progress and troubleshoot / escalate issuesImplement relevant projects with company related to Tokenization, virtual cards etc.Working with marketing, communication, IT and operations teams to monitor customer experience issues related to :o Declines
o Fraud
o Chargebacks
Address technical issues with card products with the relevant operations and IT teamsKnowledge and Experience
Proven experience in card products business development in retail bankingStrong analytical, communication, leadership, and stakeholder management skills.Ability to manage end-to-end card product launch or revamp projects independently.Knowledge of market trends, opportunities, and product launches in the payments marketExperience in communicating and interacting with senior stakeholders for periodic updates.Excellent verbal and written communication skills and the ability to multi-task in a fast-paced environment.Bachelor's Degree in appropriate field of study or equivalent work experienceAbility to work with various functional departments across the banks to get things doneMandatory Skills
Must be on client site / countryCard project implementation and managementDeep knowledge of Card business and paymentsBased in Nairobi Kenya10 -15 yrs experience in card payments business / project implementation