ISP Field Technician

JOB SUMMARY: We are seeking skilled ISP Field Technicians to be based in Embu County , they will be responsible for delivering high-quality fiber optic installations and reliable network connectivity for residential and business clients. RESPONSIBILITIES: Customer Support & Service Delivery Respond promptly to customer complaints and service tickets. Maintain professionalism and excellent customer service during all field interactions. Support customer onboarding by conducting site surveys and installations. Educate customers on basic equipment usage and connectivity troubleshooting. Fiber Optic Installation & Deployment Install and terminate fiber optic cables for residential, SME, and enterprise clients. Conduct fiber splicing, patching, and testing using appropriate tools and equipment. Install and configure Optical Network Terminals (ONTs), routers, switches, and related customer premises equipment (CPE). Perform aerial and underground cable installations where required. Ensure proper routing, labeling, and protection of cables during installation. Structured Cabling and Cable Management Ensure proper cable organization, dressing, and management within racks and customer sites. Perform Cat6 cable termination and structured cabling installations. Maintain neat and professional installation standards. Install patch panels, faceplates, cabinets, and cable containment systems. Network Maintenance & Troubleshooting Troubleshoot LAN/WAN connectivity issues affecting customer service delivery. Replace faulty cables, connectors, networking devices, and related hardware. Diagnose and resolve fiber connectivity issues, signal degradation, and network outages. Conduct preventive maintenance on fiber and network infrastructure. Escalate complex technical faults to Network Engineers or NOC teams where necessary. Reporting Complete installation reports, maintenance logs, and fault resolution records accurately. Document network changes, cable routes, and equipment configurations. Update assigned tickets and work orders within agreed timelines. Provide daily activity and incident reports to supervisors. KEY REQUIREMENT SKILLS AND QUALIFICATION: Diploma or Certificate in Telecommunications Engineering, Information Technology, Electrical Engineering, Computer Networking or a related technical discipline Minimum of 2 years hands-on experience in Fiber optic installation and maintenance, ISP field operations, Networking support and troubleshooting, Structured cabling environments Excellent communication and interpersonal abilities Good customer service orientation Please note: Applications will be reviewed on a rolling basis. Due to the volume of applications only shortlisted candidates will be contacted.