Infini Africa Travel, an international travel agency with a client base in China, is seeking a Tour and Travel Consultant to support its operations.
Key Responsibilities
- Handle customer information on flight schedules, event details, ferry bookings, baggage policies, and venue rules.
- Process customer issues and complaints accurately and professionally.
- Manage the lead and sales funnel to convert inquiries into bookings.
- Coordinate team tours and daily work schedules.
- Liaise with clients and vendors to finalize bookings, issue tickets, and manage itinerary changes.
- Use software tools and internal systems to manage bookings and respond to customer inquiries.
- Send promotional travel advice and destination guides to clients.
- Communicate via WhatsApp, email, online chat, and phone calls.
Required Competencies
High level of accuracy in handling transactions and bookings.Patience, professionalism, and a commitment to positive customer experiences.Comfort with computerized ticketing systems and travel software.Ability to work under pressure and meet deadlines.Flexibility to work evenings, weekends, and holidays.