Tour and travel consultant

Infini Africa Travel, an international travel agency with a client base in China, is seeking a Tour and Travel Consultant to support its operations.

Key Responsibilities

• Handle customer information on flight schedules, event details, ferry bookings, baggage policies, and venue rules.
• Process customer issues and complaints accurately and professionally.
• Manage the lead and sales funnel to convert inquiries into bookings.
• Coordinate team tours and daily work schedules.
• Liaise with clients and vendors to finalize bookings, issue tickets, and manage itinerary changes.
• Use software tools and internal systems to manage bookings and respond to customer inquiries.
• Send promotional travel advice and destination guides to clients.
• Communicate via WhatsApp, email, online chat, and phone calls.

Required Competencies