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Operational General Manager

Operational General Manager

Dananda TalentKenya, Africa, ZA
1 day ago
Job description

The Operational General Manager (GM) will be responsible for overseeing the day-to-day operations of the recruitment company, ensuring efficiency, profitability, and alignment with strategic business objectives. This role requires a strong leader who can drive operational excellence, enhance business growth, and deliver high-quality recruitment services.

Key Responsibilities :

  • Operational Management
  • Oversee end-to-end recruitment operations, ensuring timely and quality delivery of services.
  • Develop and implement operational strategies to optimize workflow, efficiency, and candidate-client satisfaction.
  • Ensure compliance with industry regulations and company policies.
  • Monitor and improve recruitment cycle times and fulfillment rates.
  • Financial & Business Performance
  • Manage budgets, control costs, and drive revenue growth.
  • Develop and track key financial metrics, including gross margin, operating profit, and cost per hire.
  • Identify new business opportunities to expand revenue streams and improve profitability.
  • Optimize operational expenses while maintaining high-quality service delivery.
  • Team Leadership & Development
  • Lead, mentor, and develop recruitment consultants, account managers, and operational staff.
  • Foster a high-performance culture by setting clear goals and expectations.
  • Implement training programs to enhance team capabilities and productivity.
  • Encourage collaboration and innovation to improve recruitment strategies.
  • Client & Candidate Experience
  • Ensure superior client relationship management and high levels of client satisfaction.
  • Monitor and improve Net Promoter Score (NPS) for clients and candidates.
  • Implement strategies to enhance candidate sourcing, engagement, and retention.
  • Address client concerns and provide strategic workforce solutions.
  • Technology & Process Optimization
  • Oversee the implementation of recruitment technology, CRM, and ATS systems.
  • Leverage data analytics to track and improve recruitment outcomes.
  • Streamline processes to improve recruiter efficiency and time-to-fill.
  • Stay updated on market trends and implement best practices in recruitment.
  • Business Growth & Market Expansion
  • Develop strategies to expand market share and enter new industry verticals.
  • Build strong partnerships with key stakeholders and industry networks.
  • Ensure continuous improvement in service offerings and delivery models.
  • Drive brand positioning and employer branding initiatives.

Key Performance Indicators (KPIs) :

Target

Revenue Growth

X% increase year-on-year

Gross Margin

Maintain / improve margin at X%

Cost per Hire

Reduce by X%

Time to Fill

Reduce average time by X days

Client Retention Rate

Maintain at X% or higher

Candidate Satisfaction Score

X% positive feedback

Operational Efficiency

Improve process efficiency by X%

Employee Engagement & Retention

Maintain attrition below X%

New Business Acquisition

X new clients per quarter

Qualifications & Experience :

  • Bachelor's degree in Business Administration, HR, or a related field (MBA preferred).
  • 8+ years of experience in recruitment, staffing, or related industries.
  • Proven track record in operational leadership and business management.
  • Strong financial acumen with experience in P&L management.
  • Proficiency in recruitment technology, CRM, and analytics.
  • Excellent leadership, negotiation, and stakeholder management skills.

    • Business Outcomes & Deliverables :

  • Sustainable Revenue Growth : Drive consistent revenue growth through efficient operations and business expansion.
  • Operational Excellence : Ensure high efficiency in recruitment processes, reducing turnaround times and improving productivity.
  • Client & Candidate Satisfaction : Maintain high service quality and satisfaction levels for both clients and candidates.
  • Market Leadership : Position the company as a top-tier recruitment firm in targeted industry sectors.
  • Scalable Operations : Develop a scalable operational model to support future growth and market expansion.
  • Technology & Innovation : Implement modern recruitment tools and data-driven strategies to enhance business performance.

    • Why Join Us?

  • Competitive salary and performance-based incentives.
  • Opportunity to drive and shape the growth of a leading recruitment firm.
  • Collaborative and dynamic work environment.
  • Professional development and career advancement opportunities.

    • Application Process : Interested candidates should submit their resume and a cover letter detailing their experience and strategic vision for operational excellence in the recruitment industry.