Credit Controller Rentokil Initial - Uganda (based in Nairobi)

Rentokil Initial :

Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses :

Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity

Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa, Sub Sahara and Australia.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

You would be supporting the business in Uganda as a Credit Controller based in Nairobi

Requirements :

The purpose of this role is to manage the debt collection process in a manner where customer relations are built, ensure that the cash collection targets as per budget is delivered in respect of the allocated portfolio, and to ensure that this is done effectively, in compliance with all applicable policies and procedures. This role will effectively manage the incidence of bad debt, maintaining this at a level which is at least consistent with budget assumptions.

Your day-to-day responsibilities will include :

Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day

• Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely
• Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
• Anticipate developments, and identify accounts that may require special attention and flag them early
• Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
• Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
• Maintain accurate individual records and performance statistics for the debtors in your portfolio
• Obtain sufficient information to assess the risk of new and existing customers
• Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader
• Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
• Provide accurate advice on debt management, queries, VAT issues etc
• Involvement in the reconciliations analysis of ledger accounts and invoicing history
• Liaise with invoicing team on Credit Control queries for prompt resolution
• Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
• Undertake ad-hoc responsibilities as required
• Do you have what it takes? If you want to be considered for this role you will need :
• Relevant Tertiary Education advantageous in accounting field
• Proficient in English - written and spoken
• Credit Control skills is an added advantage and experience minimum 1 year
• Customer Care experience advantageous
• Numerical acumen
• Computer literate
• Integrity / reliability
• Strong negotiation skills
• Persuasive
• Strong ownership & responsiveness
• High energy levels (action orientated)
• Self confident / assertive / passionate
• Problem solving skills / solution driven
• Strong demonstration of the values of service, relationships and teamwork
• Be self- motivated and display a high energy level
• Excellent planning and organisational skills
• Team player with a collaborative style
• Demonstrates the ability to take the initiative
• Highly developed communication skills (written / verbal / non-verbal)
• Ability to form strong customer relationships at all levels

Benefits :

Gross Salary + Commission : As per the commission policy.

Medical Coverage : Provided from the start of employment.

Pension & Life Assurance : Confirmed after the probationary period of employment.

WIBA Coverage : Begins immediately upon joining our team.

Working Hours : Monday to Friday from 7 : 30 AM to 5 : 00 PM; Saturdays from 8 : 00 AM to 12 : 00 PM (with alternate Saturdays off).

Leave : Eligible for 23 days of paid annual leave, alongside paternity / maternity leave, sick leave, and compassionate leave, which increases to 30 days after five years of service.

Tools Provided : Mobile phone, laptop, and all necessary resources for your role.

Professional Development : Access to training programs and complimentary online courses to enhance your skills.

Advancement Opportunities : Potential for growth in the Sales Consultant role within just a few months. Interested in joining us? Here’s what you can anticipate...

Employment Equity

At Rentokil Initial, we are dedicated to promoting an inclusive workplace that ensures equal opportunities for all employees, while actively guarding against discrimination. We prioritize diversity in the workplace and strive to create an environment that appreciates individual differences, allowing team members to utilize their strengths and ensuring that everyone has the chance to realize their full potential.

Are you passionate about providing valuable professional services to your community? Do you believe you can thrive in this role? Apply for the position today!