IT Intern at Branch

Job Description

Our mission is to deliver world-class financial services to the mobile generation Life moves faster than the pace of bank queues. Your smartphone is making the world a smaller place-and a faster one. Branch is a for-profit socially conscious company based in San Francisco, Nairobi, Lagos and Mumbai. We use technology to dramatically reduce the cost

IT Intern

Job Overview

The IT intern will work for Branch Microfinance Bank at our Nairobi Office and will be responsible for providing technical support and assistance to users.

Key Responsibilities

• Troubleshoot and provide technical support to employees
• Create work orders for repairs and service
• Document help desk and repair requests, and ensure conclusive resolution
• Perform routine security checks on the system
• Work with vendors to resolve equipment / software issues
• Install, configure, and patch servers, storage, and other IT infrastructure
• Monitor servers and data centers to ensure they are operating properly
• Manage user accounts and system permissions
• Support the development, maintenance, and review of the bank’s ICT policy and procedures which support the strategic objectives.
• Support the Senior IT Associate in ensuring that the organization has appropriate and up-to-date ICT functionality, software, and hardware in an effective, efficient, secure, and cost-conscious manner.
• Support the Senior IT Associate in running the bank end of day processes, as well as any ad hoc requests

Qualifications