Professional Services Engineer, Kenya

Job Description

Our client is a leading provider of mobile internet optimization solutions that help telecom operators to improve network efficiency, speed and optimize video traffic. They are looking for a Professional Services Engineer with about 5 yrs experience. This is a remote, home office based position. Responsibilities :

 The Professional Services Engineer is a key role in the Professional Services (PS)

organization and is responsible for defining, implementing, customizing, integrating,

testing, training and handing over to customers a “solution” based on

standardized commercialized products and any required 3rd-party components on customer site or remotely

 Resolve time critical deployment and production issues

 Work according to methods, procedures, tools and policies to ensure high-quality

service is delivered to the customersRequirements :

 Experience with customer facing activities in an international environment

 Knowledgeable in customer support processes, tooling and troubleshooting

 Knowledge in networking : TCP / IP, switching, routing – Must

 Experience with Linux / Unix based systems – Must

 Experience with VM environments, NFV and KVM – Must

 Experience in the mobile and Telco markets (working with telco providers) – Must

 Experience with Cisco equipment, holding relevant certificates (CCNA, CCNP, CCIE,

CCDE, etc.) – advantage

 Experience with load balancers – advantage

 Knowledge in mobile web application – advantage

 Excellent communications skills in English (read and write)

 Ability to work independently and as part of a team

 BSc / BA degree or equivalent work experience

 5+ years’ experience as a Field Support / PS Engineer, Customer Service Engineer

 International work experience and cultural awareness an advantage

 Travel to customer sites according to the needs – up to 30%