Computer Jobs in Kenya

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Computer • Kenya

Last updated: 5 days ago

IT Support Team Leader

GardaWorldKenya, KE

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The IT Support Team Leader is responsible for overseeing day-to-day IT support operations, ensuring the delivery of high-quality technical support to end-users. This role involves managing a team of...Show moreLast updated: 6 days ago

Vietnamese Linguistic Projects (Remote)

Sigma GroupKenya, KE

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Help shape the future of ethical AI.Artificial Intelligence systems with offices in Spain, the United States and the United Kingdom. We are looking for native Vietnamese speakers for our remote proj...Show moreLast updated: 30+ days ago

Operation Analysis Manager

China Mobile International LimitedKenya

Operation Analysis ManagerSouthern Africa RegionKenyaSTA Region OfficeApplyStaff Application.Data analysis : Responsible for collecting, sorting and analyzing the company's business data, in-depth e...Show moreLast updated: 24 days ago

QSSK-CK-IA- IT ADMINISTRATOR

Q-Sourcing ServtecKenya

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On...Show moreLast updated: 24 days ago

Sponsor Relations Intern

ChildFundKenya

ChildFund is an international child-centered development organization.We are a member of the ChildFund Alliance; a global network of 12 organizations that assists more than 60 million children in 6...Show moreLast updated: 9 days ago

Field Sales Representative Kerugoya

Africa Talent Contours LimitedKE

Job title : Field Sales Representative Kerugoya.Our client in the manufacturing sector is looking for a highly motivated & self-driven Sales Representative to join our sales team.This is an excitin...Show moreLast updated: 30+ days ago

Part-Time Demo Presenter (English (Nigeria) Speaker)

SnaphuntKenya

Join a market leader within Ecommerce / Marketplaces.Our client is looking for a confident, professional individual to present and explain our software products to clients in.You will conduct live ...Show moreLast updated: 6 days ago

Senior Technical Project Manager, Health Security Informatics

ICAPKenya

ICAP at Columbia University, a global health leader situated within the Columbia University Mailman School of Public Health in New York City, seeks highly qualified candidates to serve as Senior Te...Show moreLast updated: 24 days ago

Global Supply Chain Trainee

SkrettingKenya Home Address, Kenya

Academic achievement : Strong technical academic background; Master’s in for example Supply Chain Management, Logistics, Operations Management, Industrial Engineering, Computer Science, Data Analyti...Show moreLast updated: 30+ days ago

SQL developer

Jaish Global Tech Private LimitedKenya

Established in 2019, Jaish Global has rapidly evolved into a distinguished solution provider in the cybersecurity space and SI integrator in Digital Transformation using Machine Learning & Arti...Show moreLast updated: 30+ days ago

Officer, IT, BRAC Kenya Company Limited

BRACKenya

Career with BRAC International.BRAC is an international development organisation founded in Bangladesh in 1972 that partners with over 130 million people living with inequality and poverty globally...Show moreLast updated: 5 days ago

Senior Web Scraping Developer (Mid - Senior Level)

ERMKenya

We are seeking an experienced PHP Developer with at least 7 years of strong background in Laravel and web scraping to join our development team. The ideal candidate will be responsible for developin...Show moreLast updated: 24 days ago

Senior IT Technical Analyst

Staff4MeKE

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Prepare a computer with basic configurations of Operative System, Drivers and Network.Install and configure Office 365 and basic Applications or Software according to Installation Guides.Identify b...Show moreLast updated: 30+ days ago

Lead, Licensed Mechanic

Standard AeroKenya

Engine Technicians are able to complete tasks related to the Assembly, Disassembly, Inspection and Balancing of a gas turbine engine in accordance with the manufacturer specifications and company p...Show moreLast updated: 23 days ago

Group Chief Information Officer (CIO) - Kenya

Antal InternationalKenya

Group Chief Information Officer (CIO) - Kenya.Competitive Salary Package + Benefits.We are seeking a highly qualified and experienced Group Chief Information Officer (CIO) to lead the Group IT func...Show moreLast updated: 23 days ago

Commission-Based Sales Representatives- Kenya (Remote)

WeatherXMKE

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Commission-Based Sales Agent – Kenya (Remote).Flexible | Remote | Part-Time | Commission-Only.We reward individuals who help expand the network with our native. Backed by leading investors like.Ligh...Show moreLast updated: 5 days ago

Enterprise Computer Engineer at Konvergenz Network Solutions

JobWebKenyaKenya

Konvergenz delivers smart solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking.As...Show moreLast updated: 23 days ago

Part-Time Demo Presenter (English (Nigeria) Speaker)

Synapse Solutions Pvt LtdKenya

With over 14 years in the industry, Synapse Solution has built strong partnerships with leading telecom providers such as Axiata Group, Hutch, Airtel, and Mobitel. As a Sri Lankan-based company, we ...Show moreLast updated: 6 days ago

Intern - Human Resources

EYKenya

Talent works in an integrated manner, leveraging solutions and best practices, and working with Shared Services in order to provide effective Talent solutions in the most efficient way.We are respo...Show moreLast updated: 24 days ago

Video Animator – Acadium

JobspaddyKenya

Acadium gives anyone the tools, support, and mentorship they need to launch their dream career.Acadium is the only platform that provides real work experience, accessible to everyone.Acadium began ...Show moreLast updated: 30+ days ago

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IT Support Team Leader

GardaWorldKenya, KE

6 days ago

Job type

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Job description

Position details

Job title : IT Support Team Leader

Department : IT

Location : Nairobi, Kenya

Reporting to : Regional IT Support Manager

Job Summary

Key Responsibilities :

Technical Support & Operations

Provide high-quality IT support to users and team members, ensuring minimal disruption to business operations.
Monitor and maintain computer systems, network servers, and virtualization platforms.
Troubleshoot and resolve hardware, software, and network issues, document problems and resolutions.
Maintain and update IT documentation, user manuals, technical procedures, and IT policies.

Team Leadership & Escalation Management

Supervise, mentor, and support Level 1 Support Engineers, guiding them in achieving their KPIs and personal development goals.

Act as the main escalation point for Level 2 support issues and coordinate the resolution of Level 3 incidents with relevant teams or vendors.

Lead regular reviews and improvements of technical support processes, with a focus on service quality and efficiency.

Ensure consistent documentation and knowledge sharing across the support team.

Infrastructure & Systems

Support the implementation and delivery of IT infrastructure projects and activities.

Provide technical input and specifications for IT systems upgrades and expansions.

Participate in capacity planning and ensure optimal system performance and availability.

Maintain updated hardware inventories and ensure infrastructure is maintained to high operational standards, including data centers, servers, networks, and security systems.

Continuous Improvement

Identify and recommend improvements to systems, hardware, software, and support practices.

Ensure the IT support function evolves to meet changing business needs and technologies.

Drive a culture of accountability, learning, and continuous service enhancement.

Qualifications and Skills

Education

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).

Experience

5+ years of experience in IT support with at least 1–2 years in a leadership role

Technical Skills

Proficiency in troubleshooting hardware, software, and networking issues.

Knowledge of Microsoft products (e.g., Windows OS, Office Suite, Outlook).

Experience with IT ticketing systems and ITIL processes.

Familiarity with networking equipment and configurations.

Soft Skills

Excellent communication, mentoring, and technical leadership abilities.

Structured, organized, and highly responsive under pressure.

Strong documentation habits and process-driven mindset.

High standards of professionalism, accountability, and customer service.

Working Conditions

May require occasional travel to other office locations.

Must be available for on-call support outside regular business hours.

Company Overview

GardaWorld is a global leader in security services, providing tailored solutions across over 35 countries. Based in Montreal, Canada, the company offers services including physical security, cash management, risk management, and cybersecurity to protect people, assets, and infrastructure.

Mission :

To provide reliable, innovative security solutions that ensure safety and peace of mind worldwide.

Vision :

To be the global partner of choice in security services, setting the standard for innovation and professionalism.

Values :

Integrity : Honesty and transparency in all actions

Vigilance : Proactive risk monitoring

Excellence : High-quality service

Innovation : Continuous improvement

Respect : Fostering a culture of inclusion and collaboration

GardaWorld : Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment : Technical Support, Risk Management, Computer Science, Manager, Cyber Security, Technology, Finance, Management, Security