Client Relations (Forex, Nairobi Office)

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Client Relations (Forex, Nairobi Office).

Key Responsibilities :

• Serve as the primary contact for client inquiries via phone, email and messaging platforms.
• Assist with account opening, KYC verification, deposits / withdrawals, and platform navigation (MT4 / MT5, cTrader, TradingView or proprietary platforms).
• Build and maintain strong relationships with retail and / or institutional clients and partners to improve retention and client satisfaction.
• Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
• Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
• Collect and report client feedback to help improve products, services, and support processes.
• Stay up to date with company policies, market news, and regulatory changes relevant to the Forex / CFDs industry.

Candidate Profile :

Will be considered as a plus :

Our offer :

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

NB : For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.