Flight Operations Lead - KE-1

About You and The Role

As a Flight Operations Lead at Zipline, you will be directly responsible for your team's success, ensuring optimal productivity and output. Your responsibilities encompass goal-setting, performance measurement, effective workload distribution, talent development, consistent feedback provision, and inter-team coordination. This role is based in Kisumu, Kenya. What You'll Do   Team-level Responsibilities : Define clear, ambitious goals aligned with Zipline’s overall country and global objectives. Ensure clarity on priorities and KPIs that measure team performance effectively. Identify early gaps (people, tools, skills) and communicate proactively to secure needed resources. Delegate strategically, enabling team members to lead and own important projects. Encourage growth by assigning tasks slightly above team members' current skill levels. Facilitate effective collaboration and integration of your team’s work with other teams within Zipline. Individual-level Responsibilities : Assist each team member in effectively prioritizing their workload. Guide the team in collectively prioritizing tasks and comfortably declining or deferring tasks when needed. Conduct regular check-ins to evaluate progress and provide necessary course correction. Understand and support the long-term professional goals of each individual. Foster each team member’s development by ensuring a clear path for professional growth. Provide proactive feedback when team members either fall short of expectations or can expand their growth potential. What You'll Bring  4+ years in engineering, troubleshooting and maintenance Experience in the aviation industry Proven record of exemplary performance in direct and indirect operational roles, able to "lead by example." Relevant experience in aviation and adherence to regulatory compliance. Analytical mindset—able to leverage data effectively for decision-making. Excellent conversational and interpersonal management skills. Experience leading change management initiatives and communicating effectively through transitions. Strong judgment in discerning when and how decisions should be made. Ability to foster team cohesion and collaboration. Demonstrated mentorship and coaching capabilities. Critical thinking skills with a clear focus on customer experience and understanding customer needs. What Else You Need to Know    Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.