Sales Administrator

Sales Administrator – Mombasa Location: Mombasa, Kenya Department: Sales Reports To: Sales Team Leader Employment Type: Full-Time Gross Salary: KES 35,000 - 45,000 Job Overview Our client is a growing FMCG distributor supplying food, beverages, and cleaning products to hotels, restaurants, catering establishments, and supermarkets. They are seeking a highly organised and detail-oriented Sales Administrator to support invoicing, order processing, customer service, and sales administration. The role is primarily office-based and is ideal for someone who is accurate, customer-focused, proactive, and willing to grow into a broader sales and customer service role. Key Responsibilities Process daily invoices accurately based on dispatched goods, delivery notes, and Goods Received Notes. Prepare sales orders, quotations, pricelists, and other sales documentation. Maintain accurate physical and electronic records of invoices, orders, and customer information. Track unfulfilled and partially fulfilled orders and follow up with relevant teams and customers. Identify and resolve invoicing, delivery, and order discrepancies promptly. Respond to customer enquiries regarding products, pricing, availability, and orders. Handle customer complaints professionally and escalate issues where necessary. Monitor customer accounts against approved credit limits. Support stock-taking and other sales administration activities. Prepare and provide timely sales and administrative reports to the Sales Team Leader. Work closely with sales, dispatch, and other internal teams to ensure smooth order fulfilment and customer service. Requirements & Qualifications Diploma or degree in Business Administration, Sales, Marketing, Accounting, or a related field is an advantage. 3 years of experience in sales administration, invoicing, customer service, or a related role. FMCG experience is preferred. Strong written and verbal English communication skills. Proficiency in Microsoft Word, Excel, Outlook, and other office applications. Experience with SAP is an added advantage. Key Competencies Strong attention to detail and accuracy. Excellent organisation and record-keeping skills. Strong customer service and communication skills. Ability to take ownership and work with minimal supervision. Good problem-solving and follow-up skills. Flexible and willing to take on additional responsibilities. Positive, professional, and proactive attitude. Eagerness to learn and grow within a fast-paced business environment. Application Process Interested candidates should submit their updated CV via our Career Page. Only shortlisted candidates will be contacted.