Front desk Officer / Receptionist

Job Title: Front Desk Officer / Receptionist Location: Kenya Department : Administration / Client Experience Reports To: Office Manager / Operations Manager Budget 30k – 35k Job Purpose The Front Desk Officer is the first point of contact for clients, partners, and visitors. In a branding company, this role is critical in creating a strong first impression, supporting client experience, and ensuring smooth office operations while upholding the company's brand image and values. Key Responsibilities Front Office & Client Experience Welcome and attend to clients, visitors, and suppliers in a warm, professional, and brand-aligned manner Manage incoming calls, emails, and walk-in inquiries, directing them appropriately Maintain the reception area to reflect the company's brand standards and aesthetics Schedule and confirm client meetings, ensuring meeting rooms are prepared Administrative Support Receive, register, and distribute incoming mail, documents, and courier packages Maintain front desk records, visitor logs, and appointment schedules Assist with filing, data entry, and basic office documentation Support the operations and creative teams with administrative tasks when required Office Coordination Liaise with suppliers, couriers, and service providers Monitor and report on office supplies and stationery needs Assist in coordinating internal meetings, events, and client presentations Brand Representation Uphold and communicate the company's brand values, tone, and professionalism at all times Ensure consistency in client interaction aligned with the company's brand positioning Handle client inquiries and concerns politely and escalate when necessary Key Skills & Competencies Excellent verbal and written communication skills Strong interpersonal and customer service skills Professional appearance and demeanour High level of organization, proactive and attention to detail Ability to multitask and work in a fast-paced, creative environment Basic computer proficiency (MS Office, email, scheduling tools) Qualifications & Experience Diploma or Certificate in Business Administration, Front Office Management, Public Relations, or related field At least 1–2 years' experience in a receptionist or front office role (experience in a creative or corporate environment is an added advantage) Familiarity with office equipment (telephone systems, printers, scanners)