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Front Office Manager

Front Office Manager

Bollard Consulting LimitedNairobi, Kenya
30+ days ago
Job description

Job title : Front Office Manager

Job Location : Nairobi Deadline : April 30, 2025 Quick Recommended Links

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  • Our client, in the hospitality sector seeks to hire a Front office manager. The primary responsibility of the role will be to oversee all aspects of the front desk and guest services operations, ensuring exceptional service and guest satisfaction. With a blend of leadership, hospitality expertise, and organizational skills, the Job holder will manage the front office team, coordinate guest arrivals and departures, and resolve guest inquiries and issues promptly.

Responsibilities

  • Front desk operations
  • Manage the day-to-day operations of the front desk, including check-in, check-out, room assignments, and guest registration, ensuring efficient and personalized service for all guests.
  • Guest services
  • Coordinate guest services, including luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.
  • Staff training and development
  • Recruit, train, and supervise front office staff, including front desk agents and concierge providing ongoing coaching and feedback to maintain high service standards.
  • Reservation management
  • To liaise closely with the Sales and Reservations on rate management as well to optimize occupancy and revenue and ensure accurate guest bookings.
  • Revenue management
  • Monitor room rates, occupancy levels, and revenue performance, analyzing trends and implementing pricing strategies to maximize room revenue and profitability.
  • Guest relations
  • Cultivate relationships with guests, anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay and exceed their expectations.
  • Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.
  • Security and safety
  • Ensure compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff.

    • Qualifications

  • Bachelor's degree in Business Administration, Hotel / Hospitality Management or relevant field.
  • At least 5 years experience as a Front Desk Manager or Reception Manager at a boutique luxury hotel / camp / resort.
  • Understanding of all hotel management best practices and relevant laws and guidelines.
  • Solid knowledge of MS Office, particularly Excel and Word.
  • Knowledge of OPERA / FIDELIO System.
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures.
  • Strong leadership and management skills.
  • Proficiency in English (oral and written)
  • Excellent communication and people skills.
  • Good organizational and multitasking abilities.
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    Front Office Manager • Nairobi, Kenya