Patient Navigator

The Aga Khan Hospital, Kisumu (AKHK) is an Institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa.

The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001 : 2015 certification, ISO 15189 : 2022 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation. AKHK has Outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa - Bay, Migori, Bomet, Eldoret, Kimilili, Nyamira and Kabarnet. The Hospital seeks to recruit a professional for the following position :

PATIENT NAVIGATOR

OVERALL RESPONSIBILITY

Reporting to the Project Manager, the successful candidate will engage with newly diagnosed patients from Homabay County primary health centers and surrounding communities to receive timely, patient-centered care at the Homabay County Referral Hospital (HCRH), Aga Khan Hospital Kisumu(AKHK) and other Hospitals.

KEY RESPONSIBILITIES

• Engage patients, create a trusting relationship, navigate patients to HCRH or AKHK hospital appointments, and communicate with a patient’s entire care team based on clearly outlined goals and identified patient needs.
• Assist patients in the coordination and completion of appointments inside the AKHK / HCRH Cancer Center and help decrease barriers to timely cancer care and treatment.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Provide patients, relatives and other services with correct information
• Accompany patients to specialty and imaging centers when needed to provide support and advocacy.
• Maintain regular communication with the patient’s providers through clinical messages via emails, phone calls and case review meetings.
• Talking to patients over the telephone and ensuring that their queries are dealt with efficiently
• Communicate with patients regarding appointments and admissions at the request of the medical staff and as per their TCA schedule.
• Working within clinical team to provide a comprehensive Referral Service
• Managing administration of referral spreadsheets
• Produce monthly reports on program activities compiling data from databases and writing up case examples.
• Be involved in evaluation and research activities in the program as needed.

The requirements

REQUIREMENTS

Sector

Social Development