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CUSTOMER CARE OFFICER
Q-Sourcing ServtecKenya30+ days ago
Job descriptionDiploma or Bachelor’s degree in Communication, Business Administration, or a related field. High proficiency in MS Excel. Minimum of 2 years of experience in a customer service role. Excellent communication and interpersonal skills. Ability to multitask and handle high-pressure situations.
JOB TITLE : CUSTOMER CARE OFFICER
About This Job :
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a competent , skilled, and experienced Customer Care Officer to work in Nairobi, Kenya
DUTIES & RESPONSIBILITIES :
- Respond to customer inquiries via phone, email, and in-person interactions.
- Handle customer complaints and provide solutions in a timely manner.
- Maintain accurate customer records and update databases.
- Collaborate with other departments to resolve customer issues.
- Follow up with clients to ensure customer satisfaction.
KNOWLEDGE, SKILLS, AND EXPERIENCE :
Interested and qualified applicants should submit their applications through the link below.
Note :
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
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Officer Officer Officer • Kenya