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Product Manager, Nairobi

Product Manager, Nairobi

Kuunda 3DNairobi, Kenya
30+ days ago
Job description

Job title : Product Manager, Nairobi

Job Location : Nairobi Deadline : May 03, 2025 Quick Recommended Links

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THE ROLE IS TO LEAD PRODUCT MANAGEMENT IN AFRICA

We are looking for an experienced Product Manager based in Nairobi, Kenya. The successful candidate needs to be passionate about building & growing products for the unbanked segment of the population.

Overview of the role :

  • Relationship Management with Partners
  • Product Benchmarks & Research
  • Product Definition of Product Specification with partners
  • Project Management for Product Launch from design to go live
  • Product Growth (design, frameworks, experiments, analysis) to provide the implementation to the teams to implement operationally with oversight from a shared services growth specialist
  • Manage daily operations to operate the products
  • Innovation & experimentation

    • In this role, you will be responsible for :

    Identifying product needs :

  • Conduct discussions with partner to understand needs & user's needs re product specifications
  • Conduct market research on existing products within our partners' eco-system & identify potential gaps

    • Existing Product launches :

  • Objective :  Capacity to deliver & support 6-8 product partners.
  • Product representative :  In charge of presenting & representing products to potential partner. Explain different products currently have & detailed rules of how they work
  • Market & consumer understanding - Collect qualitative & quantitative data from internal & publicly available external sources to gain market & consumer understanding. Money is incorporated differently within cultures & segments of population, need to understand these differences
  • Benchmark other products :  Conduct benchmarking of digital & non-digital products, formal & informal products used by potential users & understand which attributes are missing. Benchmark different prices of products
  • Understand partners' ecosystem & priorities :  Understand partner's priorities & define products aligned to priorities. Position product to prioritise within their roadmap. Listen & understand partner's ecosystem : the payments rails, the stakeholders, the processes, the margins, the incentives, the barriers & pain points, etc.
  • Propose product rules & revise for enhancement :  Propose rules which define product & define process for disbursements & repayments. Revise after launch.
  • Understanding underlying risk :  Work with scoring team & commercials to explain product & highlight risks & take into account in design, pricing & commercials of product.
  • Propose pricing :  Propose pricing range ensuring product is financially sustainable for all parties & ensuring revenue accretive for borrower. Understand economics of user & direct & indirect costs, propose pricing & rules which reduce risks of over-indebtedness
  • Support Business Case & Commercials :  Collect & input all data required to have holistic view of business case
  • Propose UX / UI :  Products are fully embedded into partner's journey, no direct front-end with customer. Understand partner's UX / UI & propose a user journey for products which will fit into their existing journey
  • Document & training :  Draft product specifications & documentations relating to product & train internal & external teams
  • Support in defining end-to-end flows :  End-to-end flows define how systems integrate. IT team will define flows & need support to explain the product in detail & review flows with partners

    • Product Growth

  • Objective :  Create campaigns to grow active user base & usage of product with ambitious targets
  • Growth :  Propose variety of tools, campaigns, frameworks & tests to operational team & partners to grow products & whether these tools will be implemented by partner itself or by Kuunda
  • Growth Test :  Define A / B test on current active base, analyse results & propose ways to grow active user base to increase usage & cross-usage of other products

    • Project Management :

  • Manage end-to-end launch of products with support of project managers & other support teams

    • Operation Management :

  • Ensure daily operations are in place & aligned with operational support teams
  • Ensure all processes relating to product are drafted & implemented

    • Innovation & experimentation.

  • Testing features :  Propose & test new features once product is live
  • New concepts :  Innovate new product or service concepts useful to users & collaborate on long-term product roadmap. Create high-level business case for new concepts & technical feasibility

    • WHAT WE ARE LOOKING FOR :

    Experience :

  • A candidate with 5 years plus experience working as a product manager in Banking, MicroFinance and / or Mobile Money
  • Relevant degree, or other product management related diploma with relevant industry and business experience
  • Experience of product development in the Kenyan fintech sector essential
  • Experience of product development in micro-credit an advantage

    • Personality :

  • Extrovert :  Interact with a lot of external & internal stakeholders & enjoy spending time with them
  • Doer :  Willingness to roll up one's sleeves to get the job done
  • Attention to detail :  Need to be able to identify relevant details & dismiss irrelevant ones in order to ensure no loophole is created.

    • Skills :

  • Problem solver :  Strong problem-solving skills
  • Listener :  Ability to listen to partners & potential users & relate to needs without biases
  • Genuine interest in economics of informal market :  Ability to take time to understand the economics
  • Quantitative & Qualitative analysis :  Ability to analyse & interpret quantitative & qualitative data.
  • UX / UI :  Ability to propose UX / UI journeys on Figma or Adobe XD
  • Growth :  Ability to understand current growth barriers & propose solutions
  • Cross-function :  Proven ability to work with technical team to translate functional requirements into technical requirements.
  • Communication :  Excellent written & verbal communication skills
  • Ability to influence :  Proven ability to create buy-in for product vision both internally & with key external partners
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    Manager • Nairobi, Kenya