Client Success Manager

About us

At Tana, we believe that your skills and your character define you not where in the world you were born. Africa has the fastest-growing workforce in the world, yet only 1 job exists on the continent today for every 4 jobseekers. We are rewriting the story by opening the door for brilliant talent to take on full-time, remote roles with companies across North America and Europe, backed by extensive training, professional coaching, and on-the-ground support. 100% of the talent we place say that Tana provides better opportunities than they would have otherwise had access to, and were just getting started!

Position overview

As a Client Success Manager, you will play a critical role in ensuring client satisfaction, retention, and growth. You'll serve as the primary point of contact for client stakeholders, ensuring that our service delivery meets expectations and creates long-term value. You'll also act as the bridge between clients and internal teams such as Recruitment, Training, and Talent Success, to empower our talent to thrive in their roles.

This is a hands-on role where you'll be immersed in relationship management and problem-solving day-to-day, with the opportunity to drive long-term growth, and scale the Customer Success function.

Responsibilities

Client onboarding

• Onboard clients by helping them understand the Tana model, what to expect, and how to set themselves up for success in working with early-career talent from Kenya.
• Convey client requirements to our Recruitment & Training teams, and support high-quality delivery.
• Serve as the point person for client communications and logistics.

Client relationship management

Growth & expansion

Requirements

Location

This is a hybrid position based in Nairobi, Kenya (on average 3 days a week in-office).