Commission Based Call Center Agent

Job Summary

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4G Capital is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub-Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.

JOB TITLE : Commission-Based Call Center Agent

REPORTING TO : Call Center Team Lead

SITE LOCATION : Karen, Nairobi

AVAILABILITY : Immediately

PAY STRUCTURE : Performance-Based Commissions

Company Purpose : To Unlock Human Potential for Good

Company Mission : To Grow Business with Capital and Knowledge

Company Vision : The first choice for MSME growth in Africa

Purpose of the position

To manage delinquent customer portfolios and to recover any overdue monies in line with 4th Generation Capital policies.

Responsibilities

To manage work queues to ensure all delinquent queues are actioned.

All call information to be captured accurately.

Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrears

Monitoring collection accounts allocated on a daily basis and taking appropriate actions to ensure that the collection portfolio remains within acceptable limits through the application of sound credit judgment within policy guidelines.

To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4GCapital policies.

To achieve the monthly collection targets.

All communication whether written or oral to be in line with the 4G Capital quality standards.

To be at work on time in line with your allocated shift

To adhere to break schedules as defined in the shift patterns

All calls to be recorded and stored as defined in the 4G Capital policy.

Identify and escalate deceased or disabled customers to collections management for review or collection termination.

Work closely with the branches on their bad debt portfolio

Competences

High communications skills

Excellent time management skills and ability to multitask and prioritize work

Attention to detail and problem-solving skills

Proven sales / customer success / customer relations track record.

Requirements

6 months – 1 year of call Center experience preferably in collections

A diploma / bachelors qualification in a business-related course

Computer literacy

Previous call center or collections experience in retail or financial services advantageous

Fluent in English (written and verbal) and Swahili will have an added advantage.

Personal Attributes

Integrity and ability to work in a team

High motivation

Self-starter-functional problem solver

Process discipline- Ability to follow SOPs

More Competences

Team Player

Detail orientation

Self-motivated and proactive

Flexibility and ability to adapt to change

Problem-solving / solution-driven / negotiation

Confident

Excellent communication skills – articulate and well spoken

Kindly headline your application Commission Based Collection Agent (CBCC) Interviews, Training and Position will be in Nairobi.

Disclaimer : 4th Generation Capital does not charge any kind of fee at whichever stage of the

recruitment process and does not act through recruitment agents