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Medical Representative - CRM Eldoret

Medical Representative - CRM Eldoret

NovartisKE
30+ days ago
Job description

Job title : Medical Representative - CRM Eldoret

Job Location : Eldoret Deadline : April 30, 2025 Quick Recommended Links

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Major accountabilities :

  • Responsible for maximizing sales of designated company products in the assigned territory. This will be achieved through full coverage of target customers, coverage and frequency targets through face-to-face interactions and meetings, and deliver agreed customer centric activities within operating budget.
  • Deliver persuasive sales presentations in order to change prescribing habits in line with appropriate use of products. Consistent with customer expectations of quality of service and personal interactions.
  • Maintain and enhance knowledge of products, company developments, customers, and competitors. This will also include a full and complete knowledge of the product information and relevant clinical papers, and clinical developments within the therapeutic area.
  • Ensure the accurate and timely completion of all territory reports, maintenance of territory records, handling of enquiries and complaints quickly and professionally and in accordance with company procedures.
  • Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. This will include input into effective use of promotional funds and territory sales forecasting.
  • Ensure the prompt reporting of adverse events to the Patient department in accordance with company procedures.
  • Have knowledge and comply with the KAPI code of conduct and hospital protocol regarding ethical promotion and representative activity.
  • Demonstrate behaviours in accordance with Novartis Core values.
  • Makes effective use of available commercial excellence technologies and channels to support sales calls; effective use of administrative systems and timely processing of territory business expenses (Analyse and report on sales, monthly plans, call activity on a monthly basis
  • Seek and obtain clinic / hospital formulary listing for Novartis products where appropriate
  • To develop thought-leaders and speakers, conduct promotional programs and represent and promote Novartis as a leader in the assigned therapeutic area.
  • Works effectively with other Novartis stakeholders and with resources in Sales and across other functions (e.g. MSL, KAM) to achieve sales targets.
  • Ethics and Compliance :

  • Works within Ethics and Compliance policies and ensures those around him / her do the same
  • Works to ensure a diverse and inclusive environment, free from all forms of discrimination and harassment.
  • Adhere to the BeSure guidelines
  • Key performance indicators :

  • Assigned targets
  • Contact rate and coverage (daily contact rate vs. benchmark)
  • Meetings spend vs. budget
  • Therapy / product knowledge including tertiary evaluations of progress
  • Delivery of customer centric activities dependent on individual and in agreement with District manager
  • Territory administration reports completed accurately and to timescales
  • Minimum Requirements :

    Education :

  • Bachelor's degree educated in relevant discipline OR life science degree,
  • Work Experience :

  • 3-6 years' experience in pharmaceutical / medical sales, or allied industry
  • Proven, successful field track record preferably in business-to-business environment
  • Knowledge of Pharma industry and its changing environment
  • Professional accomplishments that reflect achievement orientation, self-motivation, initiative, independence, and strong customer service orientation
  • Cardiovascular portfolio experience
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